Privacy Policy
1. Introduction
This privacy notice provides you with details of how we collect and process your personal data through your use of our site, www.elhamvalley.com. By providing us with your data, you warrant to us that you are over 13 years of age. Elham Valley Referrals is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacynotice). We have appointed a Data Protection Manager who is in charge of privacy related matters for us. If you have any questions about this privacynotice, please contact the Data Protection Manager using the details set out below.1.1 Contact Details
Full name of legal entity: Elham Valley Referrals Name or title of Data Protection Manager Katherine Elks Email address: katherine@elhamvalley.com Postal address: 24 Barham Business Park, Elham Valley Road, Barham, Canterbury, Kent CT4 6DQ Telephonenumber: 01303 840499 If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you dohave a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personalinformation changes by emailing us at reception@elhamvalley.com.2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data. We mayprocess certain types of personal data about you as follows:- Communication Data that includes any communication that you send to us whether that be through the contact form on our website,through email, text, social media messaging, social media posting or any other communication that you send We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legalclaims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, tokeep records and to establish, pursue or defend legal claims.
- Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data tosupply the goods and/or services you have purchased and to keep records of such Our lawful ground for thisprocessing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
- Marketing Data – Our lawful ground for this processing is our legitimate interests which in this case are to study how customersuse our products/services, to develop them, to grow our business and to decide our marketing
2.1 Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious orphilosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic andbiometric data. We do not collect any information about criminal convictions and offences.3. HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:- Direct interactions: You may provide data by filling in forms or by communicating with us by post, phone, email or
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources asset out below :
- A referring local GP vet
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based insidethe
3.1 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for anotherreason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose iscompatible with the original purpose, please email us at reception@elhamvalley.com . If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we willexplain the legal ground of processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.3.2 Marketing communications
We do NOT share your personal data with any third party for marketing purposes.4. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:- Service providers who provide IT and system administration
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance andaccounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who requirereporting of processing activities in certain
- Third parties to whom we may sell, transfer, or merge parts of our business or our
5. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).6. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in anunauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other thirdparties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to aduty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breachwhere we are legally required to do so.7. DATA RETENTION
We will keep your personal data for as long as is necessary to fulfil the purposes for which we collected it – due to the possibility of re-referralto us, we normally keep data for the lifetime of your pet. We may retain your data to satisfy any legal, accounting, or reporting requirements so for example we need to keep certain information aboutyou for 6 years after you cease to be a client for tax purposes. In addition we may retain data concerning your pet, treatment received and theoutcome of such treatment solely for medical and scientific research. Should a need arise to contact you regarding any research, we will do sodirectly. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm fromunauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.8. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure,restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at reception@elhamvalley.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data(or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no rightto receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularlycomplex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you wouldcontact us first if you do have a complaint so that we can try to resolve it for you.
9. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connectionsmay allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for theirprivacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
10. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refusecookies, please note that some parts of this website may become inaccessible or not function properly.